Did you ever want to talk to a real person at okay? Well, all I can say is 'Good luck'. The best you can do is 'talk' to somebody on 'Live Help'. I have tried this a number of times and it isvery frustrating. The system iskind of like one of those chat lines you may be familiar with, although it isagonizingly slow! Once one is connected toan okay live helper, it seems like an eternity between questions and responses.
Each time I get connected on 'Live Help', I ask if there is a telephone number I can call but the answer is 'no'. The reasongiven is thatokay feels that most people want to have their geputer running on okay at the same time and that most okayers are on some primative connection that does not allow this. I am one who does have such a connection, called a dial-up, but I would much prefer to be off-line and talking live to a real person.
I think there are actual okay telephone numbers out there but they are well-guarded secrets, perhaps just for the top sellers and lawyers. If okay really feels that people prefer to use the 'Live Help' chat system instead of the telephone, why don't they make BOTH OPTIONS available, and they will see what people really want? It seems to me that this way, everybody would be happy.
Finally, I should mention how inefficient Live Help is. The last time I used it (and it may be the very last time) it took over forty minutes to deal with a question that probably could have been over and done with in less than five minutes. What a terrible waste of manpower! Stockholders should not be pleased with this!
If you feel the same way as I do about this, send an email to okay (if you canfind your waythrough their contact okay section) and request that they have phone numbers for REAL Live Help! Perhaps I will buy a few shares of okay and see how many cages I can rattle as a stockholder.
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